Paradise Pool & Spa Center - About Us
Paradise Pool & Spa Center - Retail, Service and Supplies
 
About Us  
Our company is based on the belief that our customers' needs are of the utmost importance. Our entire team is committed to meeting those needs. As a result, a high percentage of our business is from repeat customers and referrals.
 
We would welcome the opportunity to earn your trust and deliver you the best service in the industry.
 

Location:
4303 Baldwin Ct.
Valley Springs, CA 95252
 
Phone Number:
209-772-9957
209-772-9957 fax
 
Email:
 
Payment Methods Accepted:
Visa, MasterCard, Debit Cards, Personal Check, Cash
 
Hours:  Winter Schedule
Mon - Fri: 10AM - 5PM
Sat:  Closed
Sun: Closed
 

Returns Policy:
Smaller merchandise with the exception of pool cleaners:  All merchandise damaged in shipment can be returned for exchange. If a product is broken due to factory defect it can be returned for exchange  In order to make a return you must contact customer service to receive a return authorization number (RMA). There is a 15% restocking fee on all undamaged returned items. For an item to be returned it needs to be in new condition.  Items must be in resalable condition in its original factory packaging to qualify for any refund. Handling and/or Shipping Fees are not refundable.
 
Pool Cleaners: Pool Cleaners are non returnable unless they are broken in shipment. These will be returned for exchange only.
 
Electronics Boards: Electronic equipment is non returnable unless they are broken in shipment. These will be returned for exchange only.
 
Larger Items: Items such as heaters, or items weighing over 100lbs. do not qualify for return. If the item has factory defect, any replacement or repair will be handled through the manufacturer directly as a warranty claim. These items are non returnable.
 
Some items rely on the performance of your existing pool pressure to provide optimum performance. We suggest that you check the pressure of your pool and consult the owner's manual for some products before making your purchase. This is particularly critical for pressure automatic pool cleaners that rely on your pools filtering system to power them when as clean your pool. Pool Cleaners are not returnable unless they are damaged in shipment.
 
Damaged products?
If you receive a product that was damaged in shipping, please contact customer service. We will be happy to do an exchange. 
 
In order for any item to be returned, it must be reported and have an RMA approved by Paradise Pool & Spa Center within 30 days of its shipment.
 
Customer Service:
Phone: 209-772-9957


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